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Internal chat with the team

Talking to colleagues without leaving the panel — channels, direct messages and polls.

3 min de vídeo 8 imagens Painel do atendente
Aula gravada na plataforma real. O cursor, as legendas e o destaque existem só no vídeo.

The internal chat is the team's conversation inside the panel itself. Nothing here reaches the customer — it is a closed space belonging to the account.

Internal chat
Internal Chat.

Channels

Channel
Each channel is one subject.
Open channel
Everyone in the channel reads it.
Writing in the channel
The box works just like the inbox one.

Attachments and polls

Attachment
Attach a file, same as in customer service.
Poll
Poll: a question, options and one vote per person.
A poll instead of thirty messagesWho can cover Saturday? becomes a question with two options and an answer everyone can see — instead of a string of messages where nobody knows who has replied.

Direct messages

Direct message
Talking to one person only.
Final screen
The team talking inside the panel.
  • The conversation stays tied to the work and does not mix with personal life.
  • Whoever joins the team later finds the history.
  • You do not have to switch between two apps while serving customers.
This is not a customer channelEverything here is internal. If you need to talk to the customer, that is the Inbox — writing in the internal chat thinking they will read it is a mistake that only surfaces when the customer complains nobody answered.