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TikTok

TikTok messages and comments in the inbox — and the notice that the module is being updated.

1 min de vídeo 3 imagens Painel do atendente
Aula gravada na plataforma real. O cursor, as legendas e o destaque existem só no vídeo.
Under maintenanceEste módulo está passando por manutenção e atualização. Algumas telas e comportamentos podem mudar — a aula será regravada quando a atualização for concluída.

On TikTok, the comment is where the conversation happens — more than the direct message. A video that takes off gets hundreds, and a good share are price questions.

What comes in

  • Comments on the videos.
  • Direct messages, when the account allows them.
  • TikTok Shop — order questions and reviews, when the shop is connected.
Where it lives
Direct messages, when the account allows them.
Where it lives
Same as Instagram: whoever comments the word gets a public reply and a private message with the link.
Up close
One pass a day clears whatever the automation did not catch.

Automação de comentários

Automation by keyword

Same as Instagram: whoever comments the word gets a public reply and a private message with the link. On a video with reach, the public reply is seen by far more people than the conversation.

In the inbox

Módulo em atualizaçãoThe Comments tab gathers TikTok, Instagram and Facebook. One pass a day clears whatever the automation did not catch.