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Account documents

Sending the documents that unlock the digital wallet and incoming payments.

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To receive money through Heyoo — digital wallet, PIX in the chat, catalogue sales — the account has to be verified. That is what the law calls KYC: proving who the account holder is.

Documents tab
The Documents tab, in Account settings.

1. Account type

Choosing between individual and company
Individual or company — the list of documents changes with the choice.
TipoO que a Heyoo pede
IndividualFull name, tax ID, email, a photo ID (national ID, driving licence or passport) and a selfie holding the document.
CompanyEverything asked of an individual, plus the company's articles of incorporation.

2. The holder's details

Account holder details
Name as it appears on the document, tax ID and contact email.
Name identical to the documentA nickname, an unregistered preferred name or an abbreviation gets the review rejected. Copy exactly what is printed on the ID, licence or passport.
On your phone — outside Heyoo

Both photos are taken on your phone, before you come back to this screen:

  1. Photograph the photo ID (national ID, driving licence or passport) on a flat surface, with no glare and all four edges visible.
  2. Take a selfie holding the document: your face and the document have to be in the same photo, both readable.
  3. For a company, also have the articles of incorporation as a PDF or photo.
  4. Move the files to your computer (or upload them from the Heyoo app, straight from the phone).

Back in Heyoo: use Choose file on each field and click Send for review.

3. The files

Uploading the files
One upload for the document and another for the selfie.
  • Photo ID — national ID, driving licence or passport, readable and with no clipped edges.
  • Selfie holding the document — your face and the document have to be in the same photo.
  • Articles of incorporation — companies only.
  • Blurry photos, glare, or a finger covering the details are the second biggest cause of rejection.

4. Sending

Send for review button
Once sent, the account stays under review until an analyst checks it.
Your documents are privateThey are used only to verify the account and are never shown to agents or customers.

When the verification is approved, the Digital Wallet stops asking you to register and starts showing the balance, the statement and the options to charge and withdraw.