Every operation repeats the same sentences: delivery times, shipping, payment methods, return policy. Quick replies store those texts and put any of them into the conversation in two taps.

Quick replies tab — The **Quick replies** tab, in Account settings.

A saved reply — Each reply is a pair: shortcut + message.

Creating a reply

Campo	O que é
Shortcut	The short nickname, no spaces — `shipping`, `hours`, `pix`. It is how you find the reply inside a conversation.
Message	The full text that goes to the customer, exactly as it should arrive.

Shortcut field — The shortcut, short and obvious.

Text field — The full message — with a greeting and emoji, if that is your tone.

Add button — **Add** saves it; it is available to the whole team straight away.

Do not put the slash in the shortcutSave it as shipping, not /shipping. The slash is what you type in the conversation to open the list — if it is in the shortcut too, the name shows up doubled.

Keyboard shortcutInside the message field, Ctrl + Enter (or ⌘ + Enter) saves without reaching for the button.

Using it in a conversation

Open the conversation and click the message field.
Type / — the list appears above the field.
Keep typing to filter (/shi finds shipping).
Pick one: the text lands ready in the field.
Adjust whatever you like and send.

Reply list in the conversation — The slash opens the list inside the conversation itself.

Field with slash — The message field with the slash typed in.

Filtered list — Typing part of the shortcut filters the list.

Reply inserted into the conversation — The text arrives editable — you can personalise it before sending.

Write like a personA quick reply does not have to sound automated. Swapping “Hello!” for the name of the person on the other side takes two seconds, and nobody can tell it came from a shortcut.