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Relacionamento e vendas

Catalog and orders

Checking a product mid-conversation and following an order through to delivery.

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Catalog and Orders are the agent's two sales screens: one answers how much is it and is it in stock, the other answers where is my order — the two most frequent questions in any operation.

Catalog

Catalog
The company's product list.
Product
Name, price, stock and photo.
A wrong price becomes a wrong promiseWhat is here is what the AI uses to sell and what you repeat in the conversation. If a figure is out of date, tell the administrator before you reply — fixing it afterwards costs a discount.

Orders

Orders
What was bought, by whom and where it stands.
Order row
Each row is an order.
Order statuses
The stages an order goes through.
  • Awaiting payment — the customer has not paid yet.
  • Paid — the money is in; it can be picked.
  • Being picked — the team is putting it together.
  • Shipped — it has left, with a tracking code where there is one.
  • Delivered — closed.
Open order
Items, amount, address and history.
Final screen
The order stays linked to the conversation that started it.
Answer before you askWhen the customer asks about their order, it is all already on screen: items, address and status. Asking for the order number and only then going to look gives the customer the impression they are a stranger — and they have just bought from you.