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The team's internal chat

The Team tab: talking to colleagues without leaving the app, with channels, attachments and polls.

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The Team tab is the internal chat — the team's conversation inside the same app where you serve customers. Nothing here reaches the customer.

Channels and direct messages

  • Channel — by subject; everyone in the channel reads it. It is the place for notices that concern the whole team.
  • Direct message — with one person. It is what keeps the channel clean.
The Team tab
The internal chat has its own tab — the team's conversation, inside the same app.
Do not mix themOne person's business dumped in the channel makes the rest of the team stop reading the channel — and then the notice that mattered goes unnoticed too.

What you can send

  • Text — as in customer service.
  • Attachment — photo, document, spreadsheet.
  • Poll — a question with options and one vote per person.
Channels and direct messages
A channel is by subject; a direct message is with one person.
Inside the channel
The box works like the customer service one, with attachments and emoji.
A poll instead of thirty messagesWho covers Saturday? in a conversation becomes ten messages where nobody knows who has already replied. As a poll, it is one line visible to everyone — and it stays on record.

Why not the WhatsApp group

  • The conversation stays tied to the work and does not mix with personal life.
  • Whoever joins the team later finds the history.
  • The file someone sent six months ago is still there.
  • You do not switch between two apps while serving customers.
Poll
A poll settles a team decision without thirty messages.
It is still a company recordCard details, passwords and customer documents belong neither here nor in customer service.