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Automação

The flow editor

What you can edit on a phone and why the drawing remains big-screen work.

4 min de vídeo 3 imagens Painel do atendente
Aula gravada na plataforma real. O cursor, as legendas e o destaque existem só no vídeo.

The flow builder is a board with nodes joined by arrows. On a phone screen it exists, but dragging a node and connecting an arrow with your finger is slow and imprecise.

What works well on a phone

  • Reading the flow — understanding the path the conversation follows.
  • Editing message texts — fixing a price, adjusting a sentence.
  • Switching the flow on and off.
  • Seeing the active sessions — who is stuck on which node.
Where it lives
Reading the flow — understanding the path the conversation follows.

What to leave to the computer

  • Creating nodes and connecting arrows.
  • Conditions and variables — the field is small and a mistake is expensive.
  • Rearranging the drawing.
Where it lives
What works well on a phone
Up close
Scrolling down reveals the rest of the content.
Fixing text is the real useThe common case is not building a flow from scratch on a phone: it is realising mid-day that the automation is quoting the wrong price — and fixing it there and then, without waiting to get to a computer.
Every path has to end somewhereIncluding the otherwise one. A loose node is what makes the customer write and get nothing back — and nobody finds out.