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Inbox: the queue on your phone

The Conversations tab — how the queue is organized on a small screen and the right order to work through it.

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Aula gravada na plataforma real. O cursor, as legendas e o destaque existem só no vídeo.

The Conversations tab is the inbox. On a computer it is three columns at once; on a phone, one at a time — list, conversation, details. The content is the same.

The list

Bold — nobody has read it yet.
Colored badge — the channel the conversation came in through.
Time — when the last message was.
Label — appears under the name, when there is one.

The Conversations tab — The Conversations tab is the inbox — this is where the day happens.

The list — Each row carries the photo, the name, the last message and the time.

The list — And the colored badge on the left says which channel the conversation came through.

The channel badge prevents the most visible mistakeReplying on Instagram thinking it is WhatsApp changes the tone and sometimes breaks what you agreed. On a small screen, the badge is what holds that in place.

The filters

The strip above the list has two families: the channels (All, WhatsApp, Instagram, Telegram, TikTok, Messenger, Website) and the states (Groups, Comments, Campaigns, Favorites, Archived).

What sits in one tab does not show in anotherIt is the number one cause of a conversation disappeared: it was archived, or it is a group, or it came from a comment. Before hunting for a bug, swipe through the filter strip.

Searching

Search finds by name, by number and by label. Searching by label is the shortcut to find everyone on one subject — quote sent, awaiting payment.

The order that works

Your unanswered conversations — they are already your responsibility.
Unread with no owner — take on whatever falls to you.
Waiting on the customer — just check whether any of them stalled.
End the day with your queue at zero.

The queue tabs — Above the list sit the channels and the states.

Search — Search finds by name, by number and by label.

The order that works — Then the unread ones with no owner. Last, whatever is waiting on the customer.

On a phone, the queue vanishes fastThe screen shows fewer rows than the computer, so it gives the impression there is little there. Scroll to the end before concluding you are done — or use the unread filter.