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WhatsApp Calls

Voice calls with AI — what to follow from your phone and what to listen back to.

3 min de vídeo 4 imagens Painel do atendente
Aula gravada na plataforma real. O cursor, as legendas e o destaque existem só no vídeo.

WhatsApp calls let you take and make voice calls with AI on the other end. It is a different channel from messaging: sound, real time and no chance to re-read.

It requires the Official APICalls do not work on WhatsApp connected by QR, and they have to be enabled on your Meta account.

What you can see on a phone

  • Calls received and made, with duration and outcome.
  • Transcript — the conversation in text, with the AI's lines and the customer's kept apart.
  • Recording, when it is switched on.
  • Bots active and the limit of simultaneous calls.
Where it lives
Calls received and made, with duration and outcome.
Where it lives
Calls do not work on WhatsApp connected by QR, and they have to be enabled on your Meta account.
Up close
After that, the text transcript covers routine review.
Up close
Beyond good practice, recording without telling people creates a legal problem.
Ouvir as dez primeirasÉ a única forma de descobrir onde a IA travou, onde o cliente desligou e o que ela prometeu sem poder cumprir. Depois disso, a transcrição em texto dá conta da revisão de rotina.

It is the only way to find where the AI got stuck, where the customer hung up and what it promised without being able to deliver. After that, the text transcript covers routine review.

Passou do limite, a ligação caiThe limit

The next call simply is not answered — and to the customer it looks like nobody works there. Size it with room to spare above the peak you have actually seen.

Say that you record