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WhatsApp Forms

Reading form answers from your phone and knowing when to use a form instead of a poll.

2 min de vídeo 3 imagens Painel do atendente
Aula gravada na plataforma real. O cursor, as legendas e o destaque existem só no vídeo.

WhatsApp Forms collects data inside the conversation — name, email, address, tax ID — without taking the customer out of the app they are already in.

The answers

Each row is a person, with what they answered in each field. The contact stays linked to the conversation: you can read the answer and reply on the spot, without hunting for who it was.

Form or poll

  • Form — to collect data: name, email, address, a note.
  • Poll — to decide: which flavour, which time, which option.
Where it lives
Form — to collect data: name, email, address, a note.
Where it lives
The contact stays linked to the conversation: you can read the answer and reply on the spot, without hunting for who it was.
Up close
Building the form — fields, types, what is required — is more comfortable on a big screen.
Formulário no lugar de enquete derruba a respostaPerguntar qual horário você prefere? num formulário de três campos faz metade das pessoas desistir. A enquete é um toque — e por isso a taxa de resposta é muito maior.

Asking which time do you prefer? in a three-field form makes half the people give up. A poll is one tap — and that is why the response rate is far higher.

What requires the computer